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Peter Kavounas: Got questions about water rates? Logical answers await

Posted by: Maven on August 2, 2009 at 6:56 am

From the Santa Clarita Signal, this commentary by Peter Kavounas, vice president of the Castaic Lake Water Agency Board of Directors and chairman of the Retail Operations Committee:

“There’s a natural series of reactions people have when they are told they will soon be asked to pay more for something. Their first reaction – understandably, especially in this economy – is to object. Why should I pay more than I’ve been paying all along? After that initial reaction, it’s only natural to become a little more analytical about it: What factors are causing this increase? Is it reasonable? How much will it really cost me?

After seeking and absorbing the answers to these questions, the customer then comes to some sort of conclusion about the increase and forms an opinion on whether it’s reasonable and warranted. …”

Read more from the Santa Clarita Signal by clicking here.

August 2, 2009 · Filed Under Water Agency News

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